case study
documentation to
achieve compliance 

Documentation of policies and procedures achieves statutory compliance and provides new staff and client handbooks.

The introduction of the Care Standards Act was the catalyst a leader in the UK's independent nursing agency sector needed implement a project to create, document and publish internal policies and procedures in the form of staff and client handbooks.

Following a review of the compliance requirements of the Act, an analysis of existing disparate policy documents and the broader requirements of the business it was possible to produce a compact, informative and easy to read 'Agency Nurse Handbook'.  

In addition a 'Service Users Guide' was completed, documenting the information specified in the Act and providing an ongoing client communication medium.