Case Study
5
Business Continuity - a matter of life or death?
As one of the UK’s leading independent
nursing agencies, providing specialist skilled nurses often at very
short notice, on a temporary basis to major NHS Trusts and private
sector clients throughout England and Wales for over 20 years, this
client needed the utmost confidence in it's ability to meet customer
demands within minutes 24 hours a day, every day.
Business Continuity Planning takes on a whole new meaning where
minutes matter. The failure of key business systems or processes
would not only start to have an immediate commercial impact but
the inability to identify and provide specialised nursing resources,
such as a skilled cardiac theatre or neo-natal intensive care nurse
could also have a profound impact on people's lives.
ETP Consulting were able to work with this business and assist
in the identification of key risk areas within the organisation.
We were further engaged to manage the implementation of resilience
controls and continuity planning procedures and were able to collate
all the key information and provide a documented Continuity Plan.
We have been regularly engaged to review and update the continuity
plan in line with the development of the business and also to 'project
manage' a planned schedule of continuity testing activities.
Our involvement has enabled business managers to focus on the day
to day operation of the business, whilst providing a high level
of assurance of the seamless continuity of operations in the event
of problems occurring.
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