Case Study
3
DIY Business Continuity Management
Focus-Wickes is the second largest UK
DIY retailer in terms of turnover. Through its Focus and Wickes
branded stores, the Group offers an extensive range of home improvement
products to both DIY and trade customers.
As of the 28 April 2002, the Group operated in
excess of 130 Wickes stores with a total of around 13 million square
feet of net selling space. With 4 warehouses, operating it's own
transport fleet and customer call centre operation and with a central
head-office staff of over 300, the senior management looked to ETP
Consulting to review and make recommendations in respect of the
ongoing appropriateness of the businesses existing continuity plans.
Following an initial review and report to senior
management, ETP Consulting were asked to work with the business
to assist in the consolidation and updating of Wickes business continuity
plans.
A BCM workshop session, attended by key managers
from across the business, was facilitated by ETP Consulting in order
to identify business risk, control and recovery activities. Our
role in this project extended to include the production of a consolidated
Disaster Recovery Plan document and advising on the ongoing management
of Business Continuity processes across the company.
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